Tuesday, July 09, 2019

Online Banking Is the Norm

The use of online banking is nearly universal in the United States today, according to FINRA's latest National Financial Capability Study. Fully 84 percent of Americans with bank accounts use online, computer-based (laptop or desktop) banking at least sometimes. The 59 percent majority uses online, computer-based banking frequently.

Mobile banking is also now the norm. Fully 65 percent of Americans with bank accounts say they use their phone to bank at least sometimes, and 42 percent do so frequently.

Online banking using a laptop or desktop computer does not vary much by age, while mobile banking is much more common among young adults...

Use online banking via a laptop or desktop computer
Aged 18 to 34: 87%
Aged 35 to 54: 85%
Aged 55-plus: 81%

Use mobile banking via a smartphone
Aged 18 to 34: 87%
Aged 35 to 54: 74%
Aged 55-plus: 42%

A substantial portion of the population uses smartphones to pay at point of sale, with 35 percent doing so at least sometimes. About the same percentage (37 percent) use their phones at least sometimes to transfer money to another person—such as through the Venmo or Zelle apps. Younger adults are most likely to do these things. Among 18-to-34-year-olds, 53 percent have used their mobile phone to pay at point of sale, and 60 percent have transferred money to another person using their phone. Among people aged 55 or older, the figures are just 17 and 15 percent, respectively.

Source: FINRA Investor Education Foundation, The State of U.S. Financial Capability: The 2018 National Financial Capability Study

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